Returns & Exchanges

At Play Pet Brands, we want you and your furry companion to be completely satisfied with your purchase. If a size isn't quite right or you change your mind, we offer hassle-free returns on all unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing